AI hostBeta
An AI host that answers your guests 24/7 — in your voice.
Stayo Assist is an AI host built inside Stayo, not an external chat bolted on. It answers guests before, during and after the stay, reads real rates and availability from the system and can book, modify and add services. When it is unsure it hands over to staff. The feature is in beta and is enabled per plan or per organisation.
Chat in the booking engine
A chat bubble on your booking page and hotel site where guests can ask about rates, available dates, house rules, breakfast and parking — and book right in the chat.
Questions that would have become emails turn into bookings instead.
Chat in the guest portal
A signed-in guest is recognised: the AI host sees the stay, answers specifics, changes the booking, adds extras and orders services.
Guests get answers immediately instead of calling reception.
Answers in the guest's language
All nine languages, in the tone and with the host name you choose.
International guests get help without extra language staffing.
Tools on real data
The host reads the booking and stay, availability and rates, room types, add-ons, packages, experiences, house rules and opening hours.
Answers come from the system — the AI host never invents prices.
Books, changes and upsells
It creates bookings through the same server functions as the booking engine, changes dates and guests, cancels according to your policy and adds extras, packages and experiences.
Payment runs in the existing flow and every action is logged as performed by the AI host.
Escalates to staff
The host hands over when it is unsure, lacks coverage in the knowledge base, the guest asks for a human or an action needs approval.
No guest gets stuck in a chat that cannot help.
Guardrails & approvals
All tools run server-side and are scoped to the property — in the portal to the guest's own booking. Actions that affect money can require approval with your own amount limit.
No access to other guests, finances or settings.
Staff view
A dedicated view holds the inbox with all conversations in real time, filters for escalated and pending approvals, chat takeover, knowledge base, settings and statistics.
You see how many cases the host resolves alone — and how many bookings it creates.
Want to see it in action?
Book a demo and we'll show ai host based on your operation.